FAQ

Please look at the Contact Us page: https://www.limekilnsstudio.com/pages/contact.

Please look at the Privacy Policy page: https://www.limekilnsstudio.com/policies/privacy-policy

Limekilns Studio specialises in handcrafted jewellery, art and artisanal gifts.

All of my pieces of jewellery are made from a combination of recycled sterling silver (92.5% pure silver), recycled fine silver (99.9% pure silver) and some also contain sea glass.

I am committed to sustainability by sourcing materials responsibly, creating beauty from discarded materials, and considering the environment at every step in my process. I use 100% recycled silver & waste seaglass. All of my sea glass is collected on foot & by hand locally, and my silver is responsibly sourced. All of my packaging & shipping materials have been carefully selected, using lightweight recycled and recyclable packaging. I utilise renewable energy as much as possible, and walk to my local Post Office for all my order shipping.

Yes, please contact me at hello@limekilnsstudio.com with a brief description of your vision and I will get back to you. Please note during busy times it can be up to 5 days for a response.

I have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Please contact us at hello@limekilnsstudio.com to initiate a return. Take a look at our Refund Policy page for more information: https://www.limekilnsstudio.com/policies/refund-policy

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund. Take a look at our Refund Policy page for more information: https://www.limekilnsstudio.com/policies/refund-policy

I do not process direct exchanges. The fastest way to obtain a different item is to return the original item and make a separate purchase for the new item once the return is accepted.

It is important to inspect your order upon reception. If you find that the item is defective or damaged, please contact us immediately at hello@limekilnsstudio.com so that we can evaluate the issue and provide a resolution.

Certain items are non-returnable, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please reach out to us for clarification.

At this time I can only sell to the UK. I plan to open in the EU and Internationally once I understand the regulations better in each geography! For more details of when I will be able to ship outside of the UK please contact us directly.

You can reach me at: hello@limekilnsstudio.com. I aim to respond to all inquiries promptly and assist you with any questions or concerns you may have. Please look at the Contact Us page: https://www.limekilnsstudio.com/pages/contact.